MOVING GUIDE FOR HOUSEHOLD GOODS MOVES IN GEORGIA
An intrastate household goods carrier (mover) provided this pamphlet to you to help you understand your rights and responsibilities as an individual shipping household goods within the State of Georgia. You are responsible for selecting a reputable household goods carrier, understanding the terms and conditions of the contract and understanding the remedies available for you to pursue in case problems arise. The Georgia Department of Public Safety has jurisdiction for all household goods moved within the State of Georgia. The Department does not have regulatory authority over moves where the point of origin or destination is within another state. Those moves are interstate and regulated by the Federal Motor Carrier Safety Administration (FMCSA).The following information is provided for moves within Georgia that are under the jurisdiction of the Georgia Department of Public Safety.
Georgia Department of Public Safety Rule 515-16-6-.07 requires that each shipper in an intrastate household goods move has to be provided a copy of this pamphlet and acknowledge receipt in writing.
BEFORE THE MOVE
ONLY USE A LICENSED MOVER
– All household goods carriers operating under the jurisdiction of the Georgia Department of Public Safety (DPS) must hold a certificate from the Department. Licensed professional movers must comply with the DPS rules and regulations for handling and moving your property and must perform their services under the rates prescribed by and published in the DPS Maximum Rate Tariff. Unlicensed movers operate outside the law, and they may provide little protection for loss or damage to your property – or none at all. For your protection use only licensed movers. For a complete list of all licensed intrastate movers in Georgia, visit the Georgia Department of Public Safety Regulatory Compliance website at www.gamccd.net. Caution, DPS recommends against using a mover that does not appear in our database of licensed movers.COST COMPARISON – Your moving costs will be calculated by one of two methods.For moves less than 50 miles – charges are based on the number of workers and hours for the loading, moving and unloading. See Section II of the Maximum Rate Tariff for detailed costs.For moves in excess of 50 miles – charges are based on the total shipment weight and distance of the move. See Section III of the Maximum Rate Tariff for detailed costs.All rates are published in the Maximum Rate Tariff and may be seen at the DPS website above or at the mover’s office. Remember all rates are negotiable.
TYPES OF ESTIMATES – An estimate must be in writing. Any licensed professional mover must provide you with a free written estimate of the probable cost of your move. The estimate may be binding or non-binding. Get estimates from several qualified experienced movers. Be sure the estimator sees everything you want moved, including the basement, attic and garage and understands any special circumstances that may exist at the origin and/or destination address (stairs, elevators, etc.) Include only items that you are not planning on moving yourself.Get a written estimate before the move starts (before the carrier arrives to perform the move). It should state all the decisions you have made about what you want moved, services provided by the mover, any services arranged for by the mover on your behalf, carrier information (number of men, number/size of vehicle(s), etc.) and the mover’s liability for loss or damage. Have the carrier sign your copy. Keep the written estimate in a secure location; it will be the first document asked for if a dispute arises concerning overcharges.In Georgia there are two different types of estimates –Non-binding – the carrier may not charge mover than 110% of its quote as a condition of releasing the load at the destination and must wait thirty (30) days before demanding payment of any balance due.Binding – this estimate is binding on both shipper and carrier to an amount agreed upon prior to the move.
PACKING YOUR OWN HOUSEHOLD GOODS
A moving company will generally not accept liability for items you pack yourself (unless the mover is negligent in handling the items). Any items you pack must be able to withstand the rigors (shaking) of transportation. Please discuss this with the mover and consider asking the mover to pack any fragile items for you. Never pack matches, flammable or other dangerous articles.Neverpack jewelry, money, important papers, medicines or other valuable articles for shipment on the mover’s truck. Carry them with you. Your mover is not responsible for these items.
DURING THE MOVE
INVENTORY
– An inventoried Bill of Lading and the Addendum to the Bill of Lading will be very valuable documents if you have a claim for loss or damage. After the truck arrives, but before the loading begins, you may ask the carrier to make an inventory of your property and accompany the mover while the list is prepared. If you disagree with anything on the inventory, make a note of it on the form before you sign it. Make sure the inventory is legible and accurate and that any notations also appear on the company’s copy. If you are billed on an hourly basis you may have to pay for the time an inventory takes, but without one you could have difficulty proving a claim.
BILL OF LADING – This is your contract with the mover. It states the mover’s responsibilities, such as the services they will perform, when and how they charge for the move and their liability. Be sure you understand the contract (especially the part about the carrier’s liability) and get a copy. Don’t sign it until you understand it and agree with it. Movers are required to issue you a bill of lading, so don’t her a mover who doesn’t use one.
ADDENDUM TO BILL OF LADING
This document details the carrier’s liability. Your mover’s liability may be less than the value of your goods. Carriers are not liable for the full value of your property unless you declare a specific value and pay the charge for that protection. There are three (3) options available to cover loss and/or damage.
Option 1 – Actual Cash Value – this option provides reimbursement for loss and damage not exceeding three hundred dollars ($300.00) per move based on the depreciated value. There is no additional charge for this option.
Option 2a – Full Value Protection – this option provides coverage based on the current replacement value at the time of loss or damage. Carrier shall have the option of repairing and/or restoration to the original condition. Additional charges apply based on the valuation of the goods declared.
Option 2b – This option provides coverage based on the current replacement value at the time of loss or damage. There is a $300.00 deductible for which the shipper is responsible. It is important to understand that a “carrier’s liability” and “insurance” are not the same thing. It is a good idea to see your insurance agent to determine if you need additional coverage. Reputable movers will explain their liability for loss or damage to your property and how you can increase your protection. All licensed movers must provide you with a liability addendum.PACKING CONTAINERS, PACKING AND UNPACKING – The fees charged for corrugated containers, crates, cartons and the packing and unpacking of such items are regulated in the Maximum Rate Tariff (Section III, Item 510). The fee charged is “all inclusive”, no additional packing material (tape, packing paper, etc.) may be charged to the shipper.WEIGHT – Charges for moves over fifty (50) miles are based on weight and distance. You may verify the “tare weight” (the weight of the vehicle with a full tank of fuel, moving supplies and no crew) before your property is loaded. The driver will have that document. You are entitled to witness the official weighing of the loaded vehicle. (The weight of your shipment – the difference between the tare weight and the gross (loaded) weight – is the basis for determining your cost.) If you can’t be there for weighing and dispute it afterwards, you may insist upon a re-weighing but you may have to reimburse for the expense depending on the accuracy of the weight.
DELIVERY - Be at the destination site at the time agreed upon for delivery. If you are not there and delivery can’t be made because of your absence, your property may be placed in short-term storage. There may be extra fees associated with the short-term storage. Check the condition of your property before signing a delivery receipt. If there’s damage or loss, make a written notation on the inventory or bill of lading. Be specific! Be sure the notations are legible and appear on both copies (yours and the carrier’s). If you don’t it could be very difficult to collect on a claim. If there’s a box or a container you don’t want unpacked right away, you and the mover should inspect it for signs of damage. If you have packed your own cartons, the mover may not be liable for loss or damage to its contents unless there is visible damage to the carton. It is important to check for damage to items while the mover is present.
BE PREPARED TO PAY AT DELIVERY – Unless you have made credit arrangements with the carrier, you will be expected to pay for the move before your goods are unloaded. Payment will be expected in cash, money order or cashier’s check based upon the written estimate. Please note that you are not liable for any charges that are not specified in the Maximum Rate Tariff.
AFTER THE MOVE CLAIMS
Claims must be filed in writing within ninety (90) days of the date of delivery. A successful claim for loss or damage may depend on your having written an accurate description of the loss or damage on the inventory or the bill of lading (on both the carrier’s and your copy). It is important that you document the damage.File your claim with the carrier in a letter or use a claim form provided by the mover. Specifically describe the loss or damage and include a copy of the inventory and/or bill of lading. Send it to the mover, at its local office. Movers must acknowledge and act on written claims (that is, pay, settle, or deny a claim) within ninety (90) days. Be sure to keep the damaged property, because the mover has a right to inspect any damaged property before settling a claim. Do not have damage repaired or replace the item before consulting with the mover, it may jeopardize your potential settlement. If the carrier refuses to address the claim then you should complete a complaint form with the Department. The complaint form is found at www.gamccd.net on the household goods page. With the complaint form, you will need to include a copy of the estimate, Bill of Lading, Addendum to the Bill of Lading, any written correspondence between you and the carrier. If you have photographs of the damage, those should be included as well. The complaint form should state the following - the address of the point of origin and final destination; the nature of the complaint; and an outline of the correspondence with the carrier. Remember, the DPS does not have regulatory jurisdiction over household goods moves that cross state lines (interstate moves). DPS only regulates intrastate moves (origins and destination within the boundaries of Georgia).
THINGS TO REMEMBER
Choose carefully – only use a carrier who has been certified and licensed by the DPS. Ask the carrier to provide its certificate number (it should be apparent on its all paperwork and advertising). Review the DPS website (www.gamccd.net) regarding the carrier and complaints.Get a written signed estimate and keep it.Be ready when the mover arrives.Accompany the mover to make an inventory prior to the move.Understand and agree with the bill of lading before you sign it.Before you move, require the mover to explain its limits of liability and your options for loss and damage protection.Be at the destination at the agreed upon time for delivery.Check the condition of your property before you sign a delivery receipt.Be flexible.For additional information, please contact the Georgia Department of Public Safety –
Georgia Department of Public Safety MCCD Regulatory Compliance PO Box 1456Atlanta, GA 30371-1456www.gamccd.net404-624-7241householdgoods@gsp.net

DISCLAIMER:  THIS GUIDE WAS COPIED DIRECTLY FROM THE DPS WEBSITE FOR YOUR CONSIDERATION.  IT IS MANDATORY THAT YOUR MOVER PROVIDE THIS INFORMATION TO YOU PRIOR TO YOUR MOVE.
 
 

360 LOGISTICS UNLIMITED subsidary of ATLANTAS 360 UNLIMITED LLC wants you to know your rights and responsibilities on moving day.  We provide local and long distance moves.  If you are moving, you have to read this.

Your Rights and Responsibilities When You Move
Furnished By Your Mover, As Required By Federal Law
Your Rights and Responsibilities When You Move
General Requirements of The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers) .The household goods carrier gave you this booklet to provide information about your rights and responsibilities as an individual shipper of household goods . Your primary responsibilities are to ensure that you understand the terms and conditions of the moving contract (bill of lading), and know what to do in case problems arise .The primary responsibility for protecting your move lies with you in selecting a reputable household goods mover or household goods broker, and making sure you understand the terms and conditions of your contract and the remedies that are available to you in case problems arise .Regulations and Interstate Transportation FMCSA’s regulations apply to motor carriers that engage in the interstate transportation of household goods and brokers that arrange for such transportation .

These regulations require your mover to perform certain services and provide you with specific documents . The regulations only apply to your mover when the mover transports your household goods by motor vehicle in interstate or foreign commerce – that is when you move from one State to another or internationally . The regulations do not apply when your move takes place within a commercial zone (defined at the end of this booklet) or between two points in the same State .Legitimate Movers and Brokers Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods . A legitimate mover explains whether they are a broker or a mover . A household goods broker arranges for the transportation of your shipment but does not provide line-haul transportation . A household goods mover actually transports your shipment .

Your Rights and Responsibilities When You Move


Household goods brokers or movers must provide you with basic information before you move . You should expect to receive the following information:• A written estimate• The “Ready to Move” Brochure (or a web link, if you prefer)• Information about the mover’s arbitration program • Written notice about access to the mover’s tariff• The process for handling claims• This booklet, “Your Rights and Responsibilities When You Move” (or a web link, if you prefer)You should avoid brokers and movers that are not registered with FMCSA, refuse to perform a physical survey of your household goods, and require cash only transactions . You can determine if your broker or mover is registered with FMCSA by accessing www.protectyourmove.gov, or calling FMCSA at (202) 366-9805 for licensing and (866) 637-0635 for insurance information .Customer’s Responsibilities As a customer, you have responsibilities both to your mover and yourself .

They include:• Reading all moving documents issued by the mover or broker .• Being available at the time of pickup and delivery of your shipment . If you are not available you should appoint a representative to act on your behalf .• Promptly notifying your mover if something has changed regarding your shipment (i .e . move dates, additional items) .• Making payment in the amount required and in the form agreed to with the mover .• Promptly filing claims for loss, damage or delays with your mover, if necessary .
 
 
Picture
Everyone loves moving day right?  Right.  That's why 360 Logistics Unlimited focuses on easing the day for our clients. We  Guaranteed.  We will send

Let's talk about it. 

9 out of 10 households are looking for ways to save money on moving costs.  Let's be honest, it's levels to this.  First decide your level of moving.  Are my items expensive, valuable, easy to move? Oversized?  Can I move my items myself? Are there stairs?  Elevators?  Minimal truck clearance? How can I cut these costs?

In many cases, you can save money
by doing it yourself.  Of course it would be ideal to pack everything yourself.  We would like to give some tips on how to crate an item, such as tv or glass.  These things may be time consuming, and you can save time. 
1.  Wrap item with bubble wrap on the most fragile part. 
2. Re-wrap item with a moving blanket or pad, as seen in picture.
3. Cut up a box and tape it to the blanket.
4. Shrink wrap the entire item and tape it.

Remember, when packing boxes on your own-pack heavy, pack light.  That means put your heavier items (moderate) in smaller boxes so that they are easy to carry.  If your boxes contain fragile items, include packing paper and bubble wrap over the items to keep them from breaking.  Label all fragile items as fragile. 

Just a few tips to help your move day go easier.